Privacy Policy

Last Updated: November 20, 2025

Lumo Printshop ("we") respects your privacy and protects your personal data. This policy explains how we process your data in accordance with the "Law of Georgia on Personal Data Protection."

1. Data We Collect

To process orders and improve service, we collect the following data:

  • Identity Data: First name, last name, gender, date of birth.
  • Contact Data: Delivery city, delivery address, courier comments (optional), email, phone number.
  • Transaction Data: Information about payments and details of products you have purchased.
  • Technical Data: IP address, browser type, and version.

2. How We Use Your Data

We use your data only as permitted by law. Primarily for:

  • Order processing and delivery (performance of a contract).
  • Payment management.
  • Sending important service notifications (e.g., order confirmation).
  • Sending marketing communications (only with your consent).

3. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your data is limited to those employees and third parties who need it for business purposes.

4. Data Sharing

We may share your data with:

  • Delivery services (e.g., Georgian Post, DHL, Glovo, Bolt) to deliver the order.
  • Payment providers (e.g., Bank of Georgia, TBC Bank, Flitt) to process payments securely.

5. Your Rights

Under Georgian legislation, you have the right to:

  • Request access to your personal data.
  • Request correction of incorrect data.
  • Request erasure of data ("right to be forgotten").
  • Object to data processing for direct marketing.

To exercise these rights, email us at: [email protected].